The short answer
You only pay MAKE GREAT when you win work from a customer we introduced. The fee is 5% of the contract value excluding GST, plus GST on our fee. It is adjusted for variations, cancellations and refunds. You report wins and changes in the contractor portal. You are the builder and responsible for the work; MAKE GREAT is a marketplace.
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Key takeaways
- 01This is a summary. You accept the full terms before you receive any invitation.
- 02No fee to join, to be invited, to inspect or to quote. The fee applies only when you win.
- 03The fee is 5% of the contract value excluding GST, adjusted for variations, cancellations and refunds.
- 04You cannot pay for invitations or a higher ranking.
- 05You are the builder. MAKE GREAT does not do, supervise or guarantee the work.
Summary. This summarises our contractor referral terms. You will be asked to accept the final terms in the contractor portal before you receive any invitation.
How it works
- You apply in the contractor portal. A person on our team checks your ABN, insurance, licences, past work and references.
- You accept the referral terms.
- When a project matches your trades, area and credentials, you may be invited to inspect and quote. No fee for this.
- If the customer awards you the work, you record the win in the portal with the contract price.
- We check it and send you a tax invoice for the fee.
The fee
- 5% of the contract value, excluding GST, plus GST on our fee.
- Contract value means what the customer (or someone paying for them) pays you for the work at those premises, excluding GST. It includes approved variations and provisional sums as finally spent.
- Variations up or down change the fee. Increases are invoiced; decreases are credited or refunded.
- Cancellations and refunds: no fee if the job is cancelled before work starts and you receive nothing. Refunds you give the customer reduce the fee.
What you agree to do
- Keep your licences and insurance current, and tell us if anything lapses.
- Record invitations, inspections, quotes, wins, losses, variations and completion in the portal on time.
- Keep project records for the period in the terms, and allow a limited check of them if we ask.
- Not go around the platform to avoid the fee for customers we introduced.
- Deal honestly with customers and quote clearly, with inclusions, exclusions and assumptions.
Who is responsible for what
You are the builder. You are responsible for the work, safety, permits, licences, insurance, subcontractors, defects and warranties. MAKE GREAT is a technology marketplace. We do not do, supervise or guarantee the work, and we are not a party to your contract with the customer. Project briefs we prepare, including summaries prepared with automated tools, are preliminary; you must check scope and site conditions yourself.
Approval on MAKE GREAT is not a licence, accreditation or certification.
Disputes and ending the terms
If you dispute a fee invoice, tell us in writing within the time in the terms. We talk first, then use mediation if needed. Either party can end the terms on notice. Fees already earned stay payable.
Frequently asked questions
When do I have to pay?
The fee is earned when a customer we introduced awards you the work. How and when it is paid is set out in the referral agreement you sign before your first invitation.
What if the job is cancelled?
If the customer cancels before work starts and you receive nothing, no fee is payable and any fee paid is refunded or credited. If work has started, the fee is worked out on what you actually received.
What if the customer does not pay me?
Tell us. If you show you have taken reasonable steps to recover the money, the fee on the unpaid part is paused until it is recovered.
Can I deal with the customer directly instead?
You can talk to customers, but if you win work from a customer we introduced at the same premises within the attribution window, the fee applies even if you sign outside the platform. Existing clients you can show you already had are excluded.
Sources
Primary sources we checked when writing this page. Laws and guidance change, so check the current version.